Get help with Dual Creator Cam
Email with anything — bugs, feature requests, refund questions, or feedback. Every message gets read, and replies usually go out within two business days.
Frequently asked questions
Which iPhones support dual recording?
Any iPhone XS or newer running iOS 17 or later. iPhone 12 and newer give the best 4K dual-recording results.
Where do my recordings go?
Both files (9:16 vertical and 16:9 horizontal) save automatically to your Photos library when you stop recording. They live on your device — recordings are never uploaded anywhere.
Does the app work on iPad?
iPads with multi-cam support work. Most newer iPad Pro and iPad Air models qualify.
Why can’t I record at 4K · 60 fps?
Some devices cap dual-camera capture at lower resolutions or frame rates depending on the active cameras. The in-app quality picker will only show options your current device supports.
I tapped record but only one file saved.
Check the recording mode — a swipe on the viewfinder cycles between Both, Vertical only, and Horizontal only. Make sure “Both” is selected.
How do I get a refund?
Refunds for App Store purchases are handled directly by Apple. Visit reportaproblem.apple.com and select Dual Creator Cam from your purchase history.
Will there be subscriptions or in-app purchases?
No. Dual Creator Cam is a one-time purchase. No subscriptions, no in-app purchases, no ads.